Privacy Policy

1. Introduction

ELRIX ENERGY SOLAR SOLUTIONS (“ELRIX ENERGY”, “we”, “us”, or “our”) operates the website at elrixenergy.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Site, use our calculators, submit an inquiry, or otherwise interact with us.

By using the Site, you agree to the practices described here. If you do not agree, please do not use the Site.

2. Information we collect

We may collect the following categories of information:

• Contact and inquiry details you submit through our contact form (such as name, phone number, location, monthly electricity bill, system requirements, and calculator prefill data).
• Technical and usage data when you use the Site, including IP address, browser type, device information, pages viewed, and referral source.
• Analytics and advertising data if you accept optional cookies (see Section 6).
• Communications you send us by phone, email, WhatsApp, or in person during sales and project delivery.

3. How we use your information

We use personal information to:

• Respond to quote requests, site surveys, and customer support.
• Provide solar design, installation, subsidy documentation, and after-sales service.
• Improve the Site, calculators, and marketing effectiveness.
• Comply with law, prevent fraud, and protect our rights.
• Send service-related updates where you have asked us to contact you.

4. How we share information

We do not sell your personal information. We may share it only as needed with:

• Service providers that help us operate the Site or deliver services (for example, form delivery via FormSubmit, email hosting, analytics, and advertising platforms).
• DISCOMs, banks, subsidy portals, and government agencies when required for net metering, PM Surya Ghar, or financing you request.
• Installers, suppliers, and professional advisers involved in your project.
• Authorities when required by applicable law or to protect safety and legal rights.

5. Data retention

We retain inquiry and customer records for as long as needed to fulfil the purposes above, manage warranties and AMC, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete or anonymise it where reasonably possible.

6. Cookies and analytics

The Site uses essential functionality without requiring analytics cookies. If you click “Accept analytics” on our cookie banner, we may load Google Analytics 4 and Meta Pixel to measure traffic and campaign performance. You can decline optional cookies and still use the Site.

You can change your choice by clearing site data in your browser or contacting us. For more on browser controls, see your browser’s help documentation.

7. Your rights

Depending on applicable law (including India’s Digital Personal Data Protection Act, 2023, where it applies), you may have rights to access, correct, erase, or restrict certain processing of your personal data, and to withdraw consent where processing is consent-based.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

8. Security

We use reasonable administrative and technical measures to protect personal information. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

9. Children

The Site is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the Site after changes means you accept the revised policy.